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NEPHRA Good Neighbours privacy notice

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This privacy notice tells you what to expect us to do with your personal information.
 

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

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Contact details

 

You may contact us using any of the below details:
 

 

What information we collect, use, and why
 

We collect or use the following information to provide services and goods, including delivery and third party referrals:
 

  • Names and contact details

  • Gender

  • Addresses

  • Date of birth

  • Emergency contact details

  • Next of kin details

  • Photographs or video recordings

  • Service use history

  • Health information (including medical conditions, test results, allergies, medical requirements and medical history)

  • Dietary information (including allergies and health conditions)

  • Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints
     

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details

  • Addresses

  • Donation history

  • Visitors to our stores and website
     

We collect or use the following personal information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Records of consent, where appropriate
     

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Purchase or service history

  • Video recordings of public areas

  • Relevant information from previous investigations

  • Customer or client accounts and records

  • Information relating to health and safety (including incident investigation details and reports and accident book records)

  • Correspondence
     

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
 

Lawful bases and data protection rights
 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.


Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
 

Our lawful bases for the collection and use of your data
 

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Information is collected in order that we can provide our clients with relevant, legitimate information about the services we provide and any service updates that they may be interested in, or registered for. As well as our public duties as a registered charity, we are required by the local authority to capture service usage and donation data.
       

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
 

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Information is collected in order that we can provide our clients with relevant, legitimate information about the services we provide and any service updates that they may be interested in, or registered for. As well as our public duties as a registered charity, we are required by the local authority to capture service usage and donation data.
       

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Information is collected in order that we can provide our clients with relevant, legitimate information about the services we provide and any service updates that they may be interested in, or registered for. As well as our public duties as a registered charity, we are required by the local authority to capture service usage and donation data.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Information is collected in order that we can provide our clients with relevant, legitimate information about the services we provide and any service updates that they may be interested in, or registered for. As well as our public duties as a registered charity, we are required by the local authority to capture service usage and donation data.
       

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
 

Where we get personal information from
 

  • Directly from you

  • Regulatory authorities

  • Family members or carers

  • Charities or voluntary sector organisations

  • CCTV footage or other recordings

  • Previous employers (for staff)
     

How long we keep information
 

As a registered charity, we are required to retain information about service usage for monitoring and local authority reporting. We currently hold data on a 5-year rolling basis. If a client does not use our service after this timeframe, we will anonymise your personal information so that whilst we retain service usage information, we do not have any link back to the client.
 

Who we share information with
 

Others we may share personal information with:

  • Charities and voluntary organisations

  • Emergency services

  • Legal bodies or authorities

  • Local authorities or councils

  • Relevant regulatory authorities

  • Organisations we’re legally obliged to share personal information with
     

How to complain
 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
 

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.

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